Voici les éléments 1 - 8 sur 8
  • Publication
    Accès libre
    Reciprocity and gift exchange in markets for credence goods
    We study the role of reciprocity in markets where expert-sellers have more information about the severity of a problem faced by a consumer. We employ a standard experimental credence goods market to introduce the possibility for consumers to gift the expert-seller before the diagnostic, where the gift is either transferred unconditionally or conditionally on solving the problem. We find that both types of gifts increase the frequency of consumer-friendly actions relative to no gift, but only conditional gifts translate into efficiency gains when the consumer faces a high-severity problem. This suggests that partial alignment of incentives via conditional gifts may outweigh kindness motives when reciprocal actions are not directly observed. Using further treatments with surprise gift exchange, we show that withholding a gift that is expected by expert-sellers significantly reduces the likelihood of consumer-friendly behavior whereas sending a gift to expertsellers who do not expect one has no effect.
  • Publication
    Accès libre
    Public good provision, in-group cooperation and out-group descriptive norms: A lab experiment
    We use a public good experiment to study how in-group cooperation is affected by payoff-irrelevant information about cooperation in other groups (i.e., descriptive out-group feedback). We find that positive out-group feedback, indicating above-average cooperation, deters low in-group contributors from increasing their contribution towards the in-group average. By contrast, negative out-group feedback, which informs participants about below-average cooperation, deters high in-group contributors from decreasing their contribution towards the in-group average. These two effects work together to dampen contribution patterns associated with conditional cooperation. Further, we show that the effects are stronger for individual-level feedback (comparing individual contributions with the out-group average) than for group-level feedback (comparing total contributions by in-group members with that of other groups). Interestingly, when allowed to avoid out-group feedback information, the propensity to consult the feedback is similar for high and low in-group contributors, suggesting that information acquisition is not always self-serving.
  • Publication
    Métadonnées seulement
    Social comparison and energy conservation in a collective action context: A field experiment
    This field experiment quantifies the impact of social norm information on the demand for indoor temperature. Based on high-frequency data from indoor temperature monitors, we provide participating households with a comparison of average temperature in their apartments relative to that measured in a control group. For more than 90 percent of participants, financial benefits of energy savings are only indirect, as building-level heating costs are shared across apartments in proportion to their volume. Despite the associated collective action problem, we estimate that the intervention induces a -0.28 C reduction in average indoor temperature. This suggests that direct monetary incentives is not a pre-requisite for social comparison feedback to induce energy savings.
  • Publication
    Accès libre
    When within- and outgroup norms conflict: A public good experiment with strategic ignorance of social norms
    Social norm feedback, i.e. informing people about the behavior of others, has been shown to influence prosocial behavior in many domains, including tax compliance and energy conservation. We introduce social norm feedback in a public good setting and study the interplay between payoff-relevant within-group norms and payoff-irrelevant outgroup norms. We show that conflict between within- and outgroup norms dampens within-group conditional cooperation. Further, participants strategically ignore outgroup norms when these go against self-interest, instead consulting norm information that allows them reducing their contributions. On aggregate, such information acquisition/avoidance strategy favors exposition to norms that hastens the breakdown of cooperation. Finally, norm avoidance is higher when feedback is based on individual rather than group-level comparisons, which is consistent with a self-image cost associated with social norm feedback.