Integrated Business Excellence Model for a Trading Company - placing emphasis on Customer Satisfaction, Continuous Improvement and Process Management

Auteur(s)

Bauer, Andreas

Editeur(s)

Ho, S. K. M.

Donelly, M.

Date de parution

2001-4-10

De la page

494

A la page

499

Notes

, 2013

Nom de l'événement

Integrated Management - 6th International Conference on ISO 9000 and TQM

Lieu

Ayr, Scotland, UK

Identifiants

Type de publication

conference paper