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  • Publication
    Restriction temporaire
    Management of fortuity: Workplace chance events and the career projections of up-or-out professionals
    (2022-10-20)
    Barbulescu, Roxana
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    Galunic, Charles
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    Bensaou, Ben
    How much control do people have over their career? We explore this question in the context of professional service firms, long thought of as providing predictable, agentic careers in the up-orout model. Specifically, we seek to understand how chance events in immediate work circumstances are experienced in this context, and the responses they elicit in terms of career construction. Drawing on in-depth interviews with 68 pre-partnership professionals from three large professional firms using the up-or-out promotion system, we find that chance developments in proximate work conditions, especially with respect to key relationships and project allocation, shape the possibilities that professionals see for their careers going forward and the actions they take in response. Even in this seemingly predictable career, being continuously attuned to fortuitous turns of events informs how people enact career agency. It also prompts a heightened awareness of the fragile nature of the up-or-out career path, triggering a gradual reconsideration of career possibilities that includes career confirmation, ambivalence, pivot, and fading. Our study contributes to better understanding the interdependence between context and agency in contemporary careers, highlighting the widespread and consequential role of proximate chance events in people’s career construction process.
  • Publication
    Restriction temporaire
    Serving two masters: Role expectation enactment and anticipated careers of service professionals
    (2017)
    Barbulescu, Roxana
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    Galunic, Charles
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    Bensaou, Ben
    While only a small minority of professionals joining a professional service firm (PSF) make it to partnership, we know little about how the individuals themselves navigate that system - in particular, how they decide to stay and pursue the partnership track, what makes them leave the firm, and whether and when these decisions may co-exist. This study adopts a role expectations enactment lens to examine the strategies that individuals engage in to mange their careers, both those who seek to "make it" within the firm and those who may prepare their exit. Building on in-depth interviews with 60 pre-partnership professionals in accounting, consulting, and law, we uncover four anticipated career paths - partner-track, client-track, off-track and wait-and-see - and corresponding systematic variations in the ways that professionals enact their role with respect to partners and clients. We find that individual career agency is embedded in the proximate social structures that circumsribe professionals role expectation enactment. In particular, findings highlight how partner-client portfolio constellations impinge on the ability to engage in specific forms of role enactment beyond what both the traditional PSF literature and the proteancareer lens would lead us to expect.
  • Publication
    Restriction temporaire
  • Publication
    Restriction temporaire
    Client embeddedness of service professionals
    (2006)
    Barbulescu, Roxana
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    Bensaou, Ben
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    Galunic, Charles
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    he embeddedness literature has provided rich insights into the constituents and consequences of firm-level relational arrangements; much less is known about their construction and dynamics. In particular, there is paucity of research about how individuals participate in the construction of embeddedness of inter-firm relationships. This is particularly important to our understanding of professional service firms (PSF’s), where client-professional social relations are crucial to the performance of work. Our study is concerned with the mechanisms of how junior service professionals become socially embedded with clients. We develop a measure of embeddedness based on the junior professional’s self-assessment of their social integration with clients and then induce, through grounded theory building, what distinguishes junior professionals who score high on this measure from those who score low. Our data come from survey and in-depth interviews with 68 respondents recently promoted to client-facing roles in three PSF’s . We discover that young professionals who find themselves more socially integrated with clients rely on framings, norms and strategies that lead them to focus on clients at the expense of partners. Alternative career logics provide basic ingredients to constructing such (more) embedded relationships with one over another key stakeholder in their future. These findings suggest that development of embedded relationships requires trade-offs and focus by the individuals at the core of inter-firm relations. Our study contributes to an understanding of the social structures surrounding economic action as fragmented and conflicting, and highlights the importance of agency in embeddedness construction.