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Customer satisfaction-oriented evaluation of quality (process) improvements
Auteur(s)
Jammernegg, Werner
Date de parution
1997-4-5
In
Total Quality Management
Vol.
2-3
No
8
De la page
197
A la page
200
Autre version
http://dx.doi.org/10.1080/0954412979983
Type de publication
Resource Types::text::journal::journal article
