ShareNet - the next generation knowledge management

Leveraging knowledge on a global basis is a major challenge of big multinarionals like Siemens. Induced by significant changes within the international telecommunication business, Siemens Information & Communication Networks (ICN) faced a shift in competitive pressures that stressed the necessity for knowledge-based competition. The ShareNet case describes how Siemens ICN succeeded in its transformation from mainly a product seller to that of a global solution provider.
It outlines the role ShareNet, a global knowledge management network, played within this transformation and discusses the critical success factors involved.