Integrated Business Excellence Model for a Trading Company - placing emphasis on Customer Satisfaction, Continuous Improvement and Process Management
Author(s)
Editor(s)
Ho, S. K. M.
Donelly, M.
Date issued
April 10, 2001
From page
494
To page
499
Notes
, 2013
Event name
Integrated Management - 6th International Conference on ISO 9000 and TQM
Location
Ayr, Scotland, UK
Publication type
conference paper