Moderating effects of attributions on the relationship between emotinal dissonance and surface acting: a transactinal approach to health care professionals' emotion work
Author(s)
Date issued
2013
In
Journal of Applied Social Psychology
Vol
0
No
43
From page
570
To page
581
Abstract
Based on a transactional model of stress, this study aims to understand the role
played by attributions in selecting surface acting as emotion regulation strategy
whencopingwithemotion-ruledissonance.Asampleofprimaryhealthcareprofes-
sionals (n = 87) based in Madrid filled in a questionnaire. Hierarchical multiple
regression analyses were conducted to test hypotheses on the moderating effects of
attributions on the relationship between emotion-rule dissonance and surface
acting.Resultsshowedthathighlevelsof attributiontopatientsof responsibilityfor
negative events, low levels of professionals’ self-accountability, and low attribution
of being able to promote a positive change strengthen the positive association
betweenemotion-ruledissonanceandsurfaceacting.Thiscouldexplainwhyprofes-
sionalsuseapotentiallydamagingemotionregulationstrategy.
played by attributions in selecting surface acting as emotion regulation strategy
whencopingwithemotion-ruledissonance.Asampleofprimaryhealthcareprofes-
sionals (n = 87) based in Madrid filled in a questionnaire. Hierarchical multiple
regression analyses were conducted to test hypotheses on the moderating effects of
attributions on the relationship between emotion-rule dissonance and surface
acting.Resultsshowedthathighlevelsof attributiontopatientsof responsibilityfor
negative events, low levels of professionals’ self-accountability, and low attribution
of being able to promote a positive change strengthen the positive association
betweenemotion-ruledissonanceandsurfaceacting.Thiscouldexplainwhyprofes-
sionalsuseapotentiallydamagingemotionregulationstrategy.
Project(s)
Publication type
journal article