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Moderating effects of attributions on the relationship between emotinal dissonance and surface acting: a transactinal approach to health care professionals' emotion work
Auteur(s)
Crego, Antonio
Martinez-Inigo, David
Date de parution
2013
In
Journal of Applied Social Psychology
Vol.
0
No
43
De la page
570
A la page
581
Résumé
Based on a transactional model of stress, this study aims to understand the role
played by attributions in selecting surface acting as emotion regulation strategy
whencopingwithemotion-ruledissonance.Asampleofprimaryhealthcareprofes-
sionals (n = 87) based in Madrid filled in a questionnaire. Hierarchical multiple
regression analyses were conducted to test hypotheses on the moderating effects of
attributions on the relationship between emotion-rule dissonance and surface
acting.Resultsshowedthathighlevelsof attributiontopatientsof responsibilityfor
negative events, low levels of professionals’ self-accountability, and low attribution
of being able to promote a positive change strengthen the positive association
betweenemotion-ruledissonanceandsurfaceacting.Thiscouldexplainwhyprofes-
sionalsuseapotentiallydamagingemotionregulationstrategy.
played by attributions in selecting surface acting as emotion regulation strategy
whencopingwithemotion-ruledissonance.Asampleofprimaryhealthcareprofes-
sionals (n = 87) based in Madrid filled in a questionnaire. Hierarchical multiple
regression analyses were conducted to test hypotheses on the moderating effects of
attributions on the relationship between emotion-rule dissonance and surface
acting.Resultsshowedthathighlevelsof attributiontopatientsof responsibilityfor
negative events, low levels of professionals’ self-accountability, and low attribution
of being able to promote a positive change strengthen the positive association
betweenemotion-ruledissonanceandsurfaceacting.Thiscouldexplainwhyprofes-
sionalsuseapotentiallydamagingemotionregulationstrategy.
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Type de publication
Resource Types::text::journal::journal article
