Bangerter, Adrian

2009, Bangerter, Adrian, König, Cornelius J., Blatti, Sandrine, Salvisberg, Alexander

Graphology is allegedly widely used in personnel selection in Europe. This is a myth: a widespread but false belief. We explored this myth in five studies. Study 1 established that job ads rarely require handwritten letters. Study 2 showed that handwritten letters serve multiple purposes but are seldom used for handwriting analysis. In Study 3, job market actors overestimated the frequency with which handwritten letters are subjected to graphological analysis. In Study 4, we showed experimentally that people expect graphology to be used when job ads require submission of a handwritten letter. Study 5 showed that advice books may transmit the myth. The myth may foster tolerant attitudes toward graphology, thereby facilitating its persistence in selection practice.

2003, Bangerter, Adrian, Clark, Herbert H.

Dialogue has its origins in joint activities, which it serves to coordinate. Joint activities, in turn, usually emerge in hierarchically nested projects and subprojects. We propose that participants use dialogue to coordinate two kinds of transitions in these joint projects: vertical transitions, or entering and exiting joint projects; and horizontal transitions, or continuing within joint projects. The participants help signal these transitions with project markers, words such as uh-huh, m-hm, yeah, okay, or all right. These words have been studied mainly as signals of listener feedback (back-channel signals) or turn-taking devices (acknowledgment tokens). We present evidence from several types of well-defined tasks that they are also part of a system of contrasts specialized for navigating joint projects. Uh-huh, m-hm and yeah are used for horizontal transitions, and okay and all right for vertical transitions.