Bangerter, Adrian

2023, Bangerter, Adrian, Mayor, Eric, Skanda Muralidhar, Emmanuelle P. Kleinlogel, Daniel Gatica‐Perez, Schmid Mast, Marianne

AbstractStructured interviews often feature past‐behavior questions, where applicants are asked to tell a story about past work experience. Applicants often experience difficulties producing such stories. Automatic analyses of applicant behavior in responding to past‐behavior questions may constitute a basis for delivering feedback and thus helping them improve their performance. We used machine learning algorithms to predict storytelling in transcribed speech of participants responding to past‐behavior questions in a simulated selection interview. Responses were coded as to whether they featured a story or not. For each story, utterances were also manually coded as to whether they described the situation, the task/action performed, or results obtained. The algorithms predicted whether a response features a story or not (best accuracy: 78%), as well as the count of situation, task/action, and response utterances. These findings contribute to better automatic identification of verbal responses to past‐behavior questions and may support automatic provision of feedback to applicants about their interview performance.

2019-2-2, Knutsen, Dominique, Bangerter, Adrian, Mayor, Eric

Participants in conversation who recurrently discuss the same targets require fewer and fewer words to identify them. This has been attributed to the collaborative elaboration of conceptual pacts, that is, semantic coordination. But participants do not only coordinate on the semantics of referring expressions; they also coordinate on how to do the task, that is, on procedural coordination. In a matching task experiment (n = 22 dyads), we examined the development of four aspects of procedural coordination: Card placement (CP), implicit generic coordination (IGC), explicit generic coordination (EGC) and general procedural coordination (GPC) in two conditions (the classic condition where targets remain the same over trials, and a new cards condition, where they change at each trial, thus increasing the difficulty of semantic coordination). Procedural coordination constituted almost 30% of the total amount of talk in the matching task. Procedural coordination was more effortful when semantic coordination was more difficult and the four aspects of procedural coordination developed differently depending on participant roles.

2011, Bangerter, Adrian, Mayor, Eric, Pekarek Doehler, Simona

Shift handovers in nursing units involve formal transmission of information and informal conversation about non-routine events. Informal conversation often involves telling stories. Direct reported speech (DRS) was studied in handover storytelling in two nursing care units. The study goal is to contribute to a better understanding of conversation in handover and use of DRS in storytelling in institutional contexts. Content analysis revealed that the most frequent sources quoted were oneself and patients, followed by physicians and colleagues. Further, DRS utterances are preceded by reports of situations, actions, and other reported speech, often constituting the climax of a story. Conversation analysis revealed how DRS participates in multimodal reenactments, complaints about patients, and justifying deviations from medical protocols. Results inform understanding of the uses of DRS in institutional storytelling, show how they index relevant membership categories and related knowledge and expectations, and serve as resources for making sense of non-routine events.

, Mayor, Eric, Bangerter, Adrian

Aim
To document the prevalence of perturbations of handover meetings and understand how nurses manage temporal, physical and social meeting boundaries in response to perturbations.
Background
Handovers are joint activities performed collaboratively by participating nurses. Perturbations of handover are frequent and may potentially threaten continuity of care.
Design
We observed and videotaped handovers during five successive days in four nursing care units in two Swiss hospitals in 2009.
Methods
Videorecordings were transcribed. All perturbations during the handovers were noted. We performed content analysis of the sources of perturbations from the notes and interactional micro-analyses of handover interactions based on video and transcripts.
Results
Nurses are the most frequent sources of perturbations during handovers. Perturbations are collaboratively managed. A tacit division of labour is enacted via multimodal communication strategies, whereby perturbations are dealt with using both linguistic and bodily signals.

2020, Skanda Muralidhar, Emmanuelle Patricia Kleinlogel, Mayor, Eric, Adrian Bangerter, Schmid Mast, Marianne, Daniel Gatica-Perez

2014-1-1, Roulin, Nicolas, Mayor, Eric, Bangerter, Adrian

, Mayor, Eric, Bangerter, Adrian

Gaze is instrumental in coordinating face-to-face social interactions. But little is known about gaze use when social interactions co-occur with other joint activities. We investigated the case of walking while talking. We assessed how gaze gets allocated among various targets in mobile conversations, whether allocation of gaze to other targets affects conversational coordination, and whether reduced availability of gaze for conversational coordination affects conversational performance and content. In an experimental study, pairs were videotaped in four conditions of mobility (standing still, talking while walking along a straight-line itinerary, talking while walking along a complex itinerary, or walking along a complex itinerary with no conversational task). Gaze to partners was substantially reduced in mobile conversations, but gaze was still used to coordinate conversation via displays of mutual orientation, and conversational performance and content was not different between stationary and mobile conditions. Results expand the phenomena of multitasking to joint activities.

2020, Bangerter, Adrian, Mayor, Eric, Knutsen, Dominique

2011-4-19, Bangerter, Adrian, Mayor, Eric, Pekarek Doehler, Simona

, Brosy, Julie, Bangerter, Adrian, Mayor, Eric

Conversation is governed by expectations of timely responding. Violations of these expectations are grounds for inference by other participants. These inferences may be at odds with identities respondents try to project. In job interviews, candidates’ responses are used to make hiring decisions. Candidates trade off between (1) delaying response initiation to search for an appropriate response at the risk of appearing inept and (2) responding quicker but less appropriately. In a corpus of job interviews, response delays predicted the probability of inappropriate initial responses and decreased hireability ratings, illustrating how unintended aspects of conversational delivery can entail social and institutional consequences beyond the conversation itself.