Login
Customer satisfaction-oriented evaluation of quality (process) improvements

Werner Jammernegg & Gerald Reiner

Abstract
   
Keywords
   
Citation Jammernegg, W., & Reiner, G. (1997). Customer satisfaction-oriented evaluation of quality (process) improvements. Total Quality Management, 8(2-3), 197-200.
   
Type Journal article (English)
Date of appearance 5-4-1997
Journal Total Quality Management
Volume 8
Issue 2-3
Pages 197-200
URL http://dx.doi.org/10.1080/0954412979983