Integrated Business Excellence Model for a Trading Company - placing emphasis on Customer Satisfaction, Continuous Improvement and Process Management
Andreas Bauer & Gerald Reiner
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| Citation | Bauer, A., & Reiner, G. (2001, 10 April). Integrated Business Excellence Model for a Trading Company - placing emphasis on Customer Satisfaction, Continuous Improvement and Process Management. Paper presented at Integrated Management - 6th International Conference on ISO 9000 and TQM, Ayr, Scotland, UK. |
| Type | Actes de congrès (Anglais) |
| Editeur | S. K. M. Ho, M. Donelly |
| Nom de la conférence | Integrated Management - 6th International Conference on ISO 9000 and TQM (Ayr, Scotland, UK) |
| Date de la conférence | 10-4-2001 |
| Pages | 494-499 |