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Integrated Business Excellence Model for a Trading Company - placing emphasis on Customer Satisfaction, Continuous Improvement and Process Management

Andreas Bauer & Gerald Reiner

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Citation Bauer, A., & Reiner, G. (2001, 10 April). Integrated Business Excellence Model for a Trading Company - placing emphasis on Customer Satisfaction, Continuous Improvement and Process Management. Paper presented at Integrated Management - 6th International Conference on ISO 9000 and TQM, Ayr, Scotland, UK.
   
Type Actes de congrès (Anglais)
Editeur S. K. M. Ho, M. Donelly
Nom de la conférence Integrated Management - 6th International Conference on ISO 9000 and TQM (Ayr, Scotland, UK)
Date de la conférence 10-4-2001
Pages 494-499