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Article de recherche (journal article)
Customer satisfaction-oriented evaluation of quality (process) improvements
Customer satisfaction-oriented evaluation of quality (process) improvements
Author(s)
Jammernegg, Werner
Reiner, Gerald
Chaire de management de la production et de la logistique
Date issued
April 5, 1997
In
Total Quality Management
Vol
2-3
No
8
From page
197
To page
200
Publication type
journal article
Identifiers
https://libra.unine.ch/handle/20.500.14713/53512
DOI
10.1080/0954412979983