Customer Satisfaction and Business Process Evaluation
Author(s)
Jammernegg, Werner
Kischka, Peter
Böttcher, Albrecht
Editor(s)
Bartezzaghi, E.
Publisher
: Servizi Grafici Editoriali
Date issued
March 12, 1999
From page
813
To page
820
Notes
, 2013
Event name
Managing Operations Networks
Location
Venezia, Italy
Publication type
conference paper