Dealing with poor online ratings in the hospitality service industry: The mitigating power of corporate social responsibility activities

Author(s)

Girardin, Florent

Lunardo, Renaud

Date issued

July 15, 2021

In

Journal of Retailing and Consumer Services

No

63

From page

1

To page

12

Reviewed by peer

1

Publication type

journal article

Identifiers

File(s)

Name

2021-08-03_1454_5993.pdf

Type

Main Article

Size

694.64 KB

Format

Adobe PDF