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Dealing with poor online ratings in the hospitality service industry: The mitigating power of corporate social responsibility activities

Florent Girardin, ValÚry Bezenšon & Renaud Lunardo

Abstract
   
Keywords
   
Citation Girardin, F., Bezenšon, V., & Lunardo, R. (2021). Dealing with poor online ratings in the hospitality service industry: The mitigating power of corporate social responsibility activities. Journal of Retailing and Consumer Services, 63, 1-12.
   
Type Journal article (English)
Date of appearance 15-7-2021
Journal Journal of Retailing and Consumer Services
Volume 63
Pages 1-12