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Dealing with poor online ratings in the hospitality service industry: The mitigating power of corporate social responsibility activities

Florent Girardin, Valéry Bezençon & Renaud Lunardo

Résumé
   
Mots-clés
   
Citation Girardin, F., Bezençon, V., & Lunardo, R. (2021). Dealing with poor online ratings in the hospitality service industry: The mitigating power of corporate social responsibility activities. Journal of Retailing and Consumer Services, 63, 1-12.
   
Type Article de périodique (Anglais)
Date de publication 15-7-2021
Nom du périodique Journal of Retailing and Consumer Services
Volume 63
Pages 1-12