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Call Center Process Improvements Using Simulation and Queuing Models

Gerald Reiner & Michael Trcka

Résumé
   
Mots-clés
   
Citation Reiner, G., & Trcka, M. (2001, 10 April). Call Center Process Improvements Using Simulation and Queuing Models. Paper presented at 7th International Scientific Conference on Quantitative Methods in Economy and Business, Bratislava, Slovakia.
   
Type Actes de congrès (Anglais)
Nom de la conférence 7th International Scientific Conference on Quantitative Methods in Economy and Business (Bratislava, Slovakia)
Date de la conférence 10-4-2001
Pages 53-60