Customer satisfaction-oriented Evaluation of Quality (Process) Improvements
Werner Jammernegg & Gerald Reiner
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| Citation | Jammernegg, W., & Reiner, G. (1997). Customer satisfaction-oriented Evaluation of Quality (Process) Improvements. Presented at 2nd World Congress for Total Quality Management, Sheffield, UK. |
| Type | Présentation (Anglais) |
| Date | 30-6-1997 |
| Evénement | 2nd World Congress for Total Quality Management (Sheffield, UK) |