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Customer satisfaction-oriented Evaluation of Quality (Process) Improvements

Werner Jammernegg & Gerald Reiner

Résumé
   
Mots-clés
   
Citation Jammernegg, W., & Reiner, G. (1997). Customer satisfaction-oriented Evaluation of Quality (Process) Improvements. Presented at 2nd World Congress for Total Quality Management, Sheffield, UK.
   
Type Présentation (Anglais)
Date 30-6-1997
Evénement 2nd World Congress for Total Quality Management (Sheffield, UK)