Login
Call Center Process Improvements Using Simulation and Queuing Models

Gerald Reiner & M. Trcka

Résumé
   
Mots-clés
   
Citation Reiner, G., & Trcka, M. (2001). Call Center Process Improvements Using Simulation and Queuing Models. Presented at 7th International Scientific Conference on Quantitative Methods in Economy and Business, Bratislava, Slovakia.
   
Type Présentation (Anglais)
Date 29-3-2001
Evénement 7th International Scientific Conference on Quantitative Methods in Economy and Business (Bratislava, Slovakia)