Integrated Business Excellence Model for a Trading Company - placing emphasis on Customer Satisfaction, Continuous Improvement and Process Management
A. Bauer & Gerald Reiner
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| Citation | Bauer, A., & Reiner, G. (2001). Integrated Business Excellence Model for a Trading Company - placing emphasis on Customer Satisfaction, Continuous Improvement and Process Management. Presented at 6th International Conference on ISO 9000 and TQM, Ayr, Scotland, UK. |
| Type | Présentation (Anglais) |
| Date | 19-3-2001 |
| Evénement | 6th International Conference on ISO 9000 and TQM (Ayr, Scotland, UK) |